eCatholic Outage History

We are aware of an issue that has caused an outage of our Websites and Payments. We will update this page as we have more information.

We are currently experiencing an infrastructure disruption within our core middleware services on our platform. This directly impacts the Connect application, preventing the message composer from loading. The ability to compose and send new messages is temporarily degraded. Users may experience loading errors or blank screens when opening the composer. Please note that data integrity is unaffected; all historical messages, draft data, and user records remain secure. Our DevOps and engineering teams have successfully isolated the backend service constraint. We are actively working alongside our cloud service provider to deploy a fix and restore normal middleware routing. We will continue to provide updates every 30 minutes until full service is restored.

Our engineering teams are continuing to investigate the infrastructure disruption affecting our core middleware services. Connect users may experience errors when attempting to access the message composer, processing group bulk actions, or utilizing the file upload feature. We are actively working with our cloud infrastructure provider to restore full service in the Connect application. We appreciate your patience as we work through this and will provide our next update in 30 minutes or when new information becomes available.

Our DevOps and engineering teams, in coordination with our cloud service provider, are continuing to actively work toward a resolution for the middleware infrastructure disruption. We are fully focused on restoring normal operations as quickly as possible and will provide our next update in 60 minutes, or sooner if additional information becomes available.

We are currently investigating a service disruption affecting a specific server within our CMS Website Builder infrastructure. Sites on the impacted server may fail to load and online forms and payment submissions are currently unavailable for affected sites. This issue only impacts a subset of our customers. We are currently working to identify the root cause and will provide an update as soon as a fix is in progress.

We are actively monitoring an ongoing, industry-wide outage affecting Cloudflare, a major internet infrastructure provider. This external event may impact the performance of or access to various eCatholic products and services. We are not currently aware of any specific disruptions to eCatholic services. Our team is working diligently to monitor the situation and assess any potential impact on our infrastructure. We will post updates as the situation evolves.

We are currently investigating intermittent performance issues across eCatholic services. Our internal monitoring has detected that this is likely related to the ongoing widespread Amazon Web Services (AWS) regional event affecting multiple cloud services. What you may experience: - Intermittent access issues to eCatholic products. - Slower-than-normal loading times or timeouts. - Difficulty logging in or saving content. Our team is actively monitoring the AWS status and the performance of all eCatholic systems. We are working to ensure our services remain stable as AWS works to resolve the issue on their end. We apologize for any inconvenience this may cause.

We are continuing to monitor the performance of eCatholic services. The ongoing widespread Amazon Web Services (AWS) regional event continues to affect cloud services, which may still lead to degraded performance in our products, including: - Intermittent access issues to eCatholic products. - Slower-than-normal loading times or timeouts. - Difficulty logging in or saving content. Our access to our customer support email tool is also degraded due to the AWS event. As a result, our response to any support emails may be delayed. Any emergencies can be directed to 877-932-1776 ext 2.

We are continuing to monitor the performance of eCatholic services. The ongoing widespread Amazon Web Services (AWS) regional event continues to affect cloud services, which may still lead to degraded performance in our products, including: - Intermittent access issues to eCatholic products. - Slower-than-normal loading times or timeouts. - Difficulty logging in or saving content. Our access to our customer support email tool is also degraded due to the AWS event. As a result, our response to any support emails may be delayed. Any emergencies can be directed to 877-932-1776 ext 2.

We are currently investigating this issue.

We are currently investigating an issue related to the deliverability of emails and text messages. This impacts group messages sent in Connect as well as the deliverability of text one-time passwords and system authentication emails.

Connect is currently unavailable due to a database issue; our team is currently working on a fix.