Performance issues affecting subset of websites

Update timeline

1. monitoring Feb 18, 2026, 02:19 PM UTC

   At 7:32 am CST, our team identified an issue affecting a subset of websites hosted on our CMS website builder. Customers on specific server clusters were experiencing downtime or errors with the following services: Admin access, Online Forms and Payment Forms, Dynamic Content (e.g., aggregate pages for news, events, and bulletins). Note: This did not impact all customers. Static site content has remained functional for the majority of our users. Update: At 8:08 am CST, our engineering team identified the root cause of the issue and has deployed a fix. We are currently monitoring will provide an update as soon as more information is available.

2. monitoring Feb 18, 2026, 03:18 PM UTC

   We have confirmed that all systems impacted by this morning’s incident are now fully operational. While we believe the issue is fully resolved, we will remain in Monitoring status to ensure continued stability across all servers. We will provide a final update once our monitoring period is complete.

3. resolved Feb 18, 2026, 04:26 PM UTC

   This incident has been fully resolved. All services for the CMS Website Builder are operating normally, and our monitoring period has concluded without further issues. We apologize for the interruption to your workflow and thank you for your patience while we worked to resolve this.