eCatholic incident
Intermittent Service Disruptions Due to AWS Event
eCatholic experienced a minor incident on October 20, 2025 affecting Donation Forms and Websites and 1 more component, lasting 6h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 03:03 PM UTC
We are currently investigating intermittent performance issues across eCatholic services. Our internal monitoring has detected that this is likely related to the ongoing widespread Amazon Web Services (AWS) regional event affecting multiple cloud services. What you may experience: - Intermittent access issues to eCatholic products. - Slower-than-normal loading times or timeouts. - Difficulty logging in or saving content. Our team is actively monitoring the AWS status and the performance of all eCatholic systems. We are working to ensure our services remain stable as AWS works to resolve the issue on their end. We apologize for any inconvenience this may cause.
- investigating Oct 20, 2025, 04:06 PM UTC
We are continuing to monitor the performance of eCatholic services. The ongoing widespread Amazon Web Services (AWS) regional event continues to affect cloud services, which may still lead to degraded performance in our products, including: - Intermittent access issues to eCatholic products. - Slower-than-normal loading times or timeouts. - Difficulty logging in or saving content. Our access to our customer support email tool is also degraded due to the AWS event. As a result, our response to any support emails may be delayed. Any emergencies can be directed to 877-932-1776 ext 2.
- investigating Oct 20, 2025, 07:00 PM UTC
We are continuing to monitor the performance of eCatholic services. The ongoing widespread Amazon Web Services (AWS) regional event continues to affect cloud services, which may still lead to degraded performance in our products, including: - Intermittent access issues to eCatholic products. - Slower-than-normal loading times or timeouts. - Difficulty logging in or saving content. Our access to our customer support email tool is also degraded due to the AWS event. As a result, our response to any support emails may be delayed. Any emergencies can be directed to 877-932-1776 ext 2.
- resolved Oct 20, 2025, 09:41 PM UTC
Our engineering teams have confirmed system stability and will continue to monitor all services closely over the next 24 hours to ensure sustained performance as Amazon Web Services (AWS) works to fully resolve its underlying regional event. We apologize for any interruptions our customers may have experienced during this incident and appreciate your patience. If you continue to experience any issues, please contact our support team immediately. Thank you for your understanding.