Payment methods set to inactive by PSP

Update timeline

1. investigating Aug 18, 2026, 05:30 AM UTC

   We have identified an issue impacting our payment processing system (PSOP). This has been isolated to a specific edge case affecting our current Payment Service Provider (PSP). Because the fix relies directly on our provider, eCabs Technologies has limited direct control over the technical resolution. However, our team is actively engaged with the partner's support leadership to secure frequent updates and establish an estimated time of arrival (ETA) for a resolution. We will post further updates here as soon as new information becomes available.

2. investigating Aug 18, 2026, 11:17 AM UTC

   We have identified an issue impacting our payment processing system (PSOP). This has been isolated to a specific edge case affecting our current Payment Service Provider (PSP). Because the fix relies directly on our provider, eCabs Technologies has limited direct control over the technical resolution. However, our team is actively engaged with the partner's support leadership to secure frequent updates and establish an estimated time of arrival (ETA) for a resolution. We will post further updates here as soon as new information becomes available.

3. identified Aug 18, 2026, 11:25 AM UTC

   Issue confirmed on our current PSP Provider.

4. identified Aug 18, 2026, 11:25 AM UTC

   Issue confirmed on our current PSP Provider.

5. monitoring Aug 18, 2026, 11:26 AM UTC

   Payment methods being activated again by the PSP and it seems like service is being restored slowly.

6. monitoring Aug 18, 2026, 11:26 AM UTC

   Payment methods being activated again by the PSP and it seems like service is being restored slowly.

7. resolved Aug 18, 2026, 12:18 PM UTC

   Issue has been resolved by our PSP partner.

8. resolved Aug 18, 2026, 12:18 PM UTC

   Issue has been resolved by our PSP partner.

9. resolved Aug 18, 2026, 12:18 PM UTC

   Issue has been resolved by our PSP partner.