Ebanx incident

[Colombia][E-Wallet] Payment processing degradation

Minor Ongoing View vendor source →

Ebanx is currently experiencing a minor incident affecting E-Wallet, which began 2h ago. The vendor's full update timeline is below.

Started
May 09, 2026, 07:41 PM UTC
Resolved
Ongoing
Duration
● 2h 6m
Detected by Pingoru
May 09, 2026, 07:41 PM UTC

Affected components

E-Wallet

Update timeline

  1. identified May 09, 2026, 07:41 PM UTC

    Payment method(s): E-Wallet Country: Colombia Impact: Our partner payment provider for E-Wallet transactions in Colombia is currently experiencing service degradation, resulting in intermittent failures in the payment flow. Our team is actively monitoring the situation and working closely with the provider to restore normal operations as soon as possible.

  2. investigating May 09, 2026, 09:30 PM UTC

    We remain in close contact with our partner, Nequi, who is actively investigating and working on a fix for the intermittent E-Wallet transaction failures. While we do not have an ETA for full restoration yet, we are monitoring their progress and will keep this page updated.