Ebanx incident
[Colombia][E-Wallet] Payment processing degradation
Ebanx experienced a minor incident on May 9, 2026 affecting E-Wallet, lasting 7h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 09, 2026, 07:41 PM UTC
Payment method(s): E-Wallet Country: Colombia Impact: Our partner payment provider for E-Wallet transactions in Colombia is currently experiencing service degradation, resulting in intermittent failures in the payment flow. Our team is actively monitoring the situation and working closely with the provider to restore normal operations as soon as possible.
- investigating May 09, 2026, 09:30 PM UTC
We remain in close contact with our partner, Nequi, who is actively investigating and working on a fix for the intermittent E-Wallet transaction failures. While we do not have an ETA for full restoration yet, we are monitoring their progress and will keep this page updated.
- resolved May 10, 2026, 03:29 AM UTC
We remain in close contact with our partner, Nequi, who is actively investigating and working on a fix for the intermittent E-Wallet transaction failures. While we do not have an ETA for full restoration yet, we are monitoring their progress and will keep this page updated.