Ebanx incident

[Brazil] PIX payment processing degradation

Critical Resolved View vendor source →

Ebanx experienced a critical incident on September 19, 2025 affecting PIX, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2025, 10:48 AM UTC
Resolved
Sep 19, 2025, 12:20 PM UTC
Duration
1h 31m
Detected by Pingoru
Sep 19, 2025, 10:48 AM UTC

Affected components

PIX

Update timeline

  1. investigating Sep 19, 2025, 10:48 AM UTC

    We have detected failures in PIX processing in Brazil. Our team is actively working to verify the root cause for the degradation. EBANX team will keep this thread updated every 30 minutes.

  2. monitoring Sep 19, 2025, 11:20 AM UTC

    The service is back to normal. We are monitoring closely.

  3. monitoring Sep 19, 2025, 11:44 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 19, 2025, 12:20 PM UTC

    Service back to normal SLA.