Ebanx experienced a major incident on October 20, 2025, lasting 1h 23m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 20, 2025, 07:30 AM UTC
We are currently experiencing an outage with our Nequi payment partner in Colombia. The issue began at 06:48 UTC and remains ongoing. Our team is actively monitoring the situation in collaboration with the provider and will share updates as they become available.
- resolved Oct 20, 2025, 08:53 AM UTC
The outage issue affecting our Nequi payment partner in Colombia has been resolved. As of 08:02 UTC, services have returned to normal, and transactions are processing as expected. We will continue to monitor the situation closely and share a summary report if necessary.