Ebanx incident

[Mexico] Degraded SPEI Payout Partner Performance

Minor Resolved View vendor source →

Ebanx experienced a minor incident on November 19, 2025, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2025, 05:42 AM UTC
Resolved
Nov 19, 2025, 07:14 AM UTC
Duration
1h 31m
Detected by Pingoru
Nov 19, 2025, 05:42 AM UTC

Update timeline

  1. investigating Nov 19, 2025, 05:42 AM UTC

    We are currently experiencing degraded performance with our SPEI payout partner in Mexico. The issue began at 02:33 UTC and is still ongoing. Our team is actively monitoring the situation together with the provider to restore normal service as soon as possible. We will continue to provide updates as more information becomes available.

  2. resolved Nov 19, 2025, 07:14 AM UTC

    The degraded performance issue affecting our SPEI payouts in Mexico has been resolved, and transactions are processing as expected. We will continue to monitor the situation closely and share a summary report if necessary.