Ebanx incident

[Colombia] NEQUI Transactions – Payment Processing Instability

Major Resolved View vendor source →

Ebanx experienced a major incident on November 20, 2025, lasting 2h 20m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2025, 02:15 AM UTC
Resolved
Nov 20, 2025, 04:36 AM UTC
Duration
2h 20m
Detected by Pingoru
Nov 20, 2025, 02:15 AM UTC

Update timeline

  1. monitoring Nov 20, 2025, 02:15 AM UTC

    We have identified instability affecting NEQUI transactions in Colombia As a precaution, Nequi has been temporarily disabled until the processing flow stabilizes. The incident began at around 01:30 UTC. We will share updates as soon as new information becomes available.

  2. resolved Nov 20, 2025, 04:36 AM UTC

    Last instability seen at 04:25 UTC. Our team will keep closely monitoring.