Ebanx experienced a major incident on February 3, 2026 affecting E-Wallet, lasting 19m. The incident has been resolved; the full update timeline is below.
Affected components
E-Wallet
Update timeline
- identified Feb 03, 2026, 05:06 PM UTC
We are currently experiencing degraded performance affecting Nequi services in Colombia. The issue began at 13:48 UTC and is still ongoing. Our team is actively monitoring the situation and following up with Nequi to restore normal service as soon as possible. We will continue to provide updates as more information becomes available.
- identified Feb 03, 2026, 05:07 PM UTC
We are still monitoring this issue.
- identified Feb 03, 2026, 05:25 PM UTC
Payment processing has returned to normal. Our systems are operating normally, and we continue to monitor closely to ensure service stability.
- resolved Feb 03, 2026, 05:27 PM UTC
This incident has been resolved.