eazyBI experienced a minor incident on May 28, 2018 affecting Web App, lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 28, 2018, 09:39 AM UTC
Temo Data Import is not working
- investigating May 28, 2018, 12:46 PM UTC
The incident is reported to Tempo. We are waiting for the update.
- monitoring May 28, 2018, 06:53 PM UTC
A fix has been implemented to retry failing Tempo Cloud worklog requests. We are monitoring if this will allow to finish Tempo import successfully.
- monitoring May 29, 2018, 11:25 AM UTC
The majority of Tempo import jobs are completed successfully after retrying failing requests, but sometimes some import jobs might still fail. We are working together with Tempo to help them solve the root cause of the problem.
- monitoring May 29, 2018, 04:16 PM UTC
Tempo has fixed REST API request authorization problems and now all Tempo worklog requests should work without failures.
- monitoring May 29, 2018, 04:16 PM UTC
We are continuing to monitor for any further issues.
- resolved May 29, 2018, 04:17 PM UTC
This incident has been resolved.