eazyBI incident

Data import is not working in many accounts

Major Resolved View vendor source →

eazyBI experienced a major incident on November 10, 2022 affecting Web App, lasting 5h 41m. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2022, 09:32 AM UTC
Resolved
Nov 10, 2022, 03:14 PM UTC
Duration
5h 41m
Detected by Pingoru
Nov 10, 2022, 09:32 AM UTC

Affected components

Web App

Update timeline

  1. investigating Nov 10, 2022, 09:32 AM UTC

    Some accounts may fail to import new data, we are currently investigating the issue.

  2. monitoring Nov 10, 2022, 02:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Nov 10, 2022, 03:13 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 10, 2022, 03:14 PM UTC

    This incident has been resolved.

  5. postmortem Jan 06, 2023, 09:36 AM UTC

    One of our DWH servers turned into a read-only state as the transaction ID utilization was not working as expected. To avoid the issue in the future, we did some optimizations in the table vacuuming process and introduced a new DWH database server.