eazyBI incident

Data import is failing in many accounts

Major Resolved View vendor source →

eazyBI experienced a major incident on November 26, 2022 affecting Web App, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2022, 05:38 PM UTC
Resolved
Nov 26, 2022, 06:37 PM UTC
Duration
58m
Detected by Pingoru
Nov 26, 2022, 05:38 PM UTC

Affected components

Web App

Update timeline

  1. investigating Nov 26, 2022, 05:38 PM UTC

    We are currently investigating the issue.

  2. resolved Nov 26, 2022, 06:37 PM UTC

    The incident is resolved, we are monitoring data imports.

  3. postmortem Jan 06, 2023, 10:28 AM UTC

    One of our DWH servers turned into a read-only state as the transaction ID utilization was not working as expected. We are still improving changes to optimize the vacuuming operations and avoid additional load on the server.