eazyBI experienced a major incident on February 14, 2023 affecting Web App, lasting 6h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Web App
Update timeline
- identified Feb 14, 2023, 07:14 AM UTC
eazyBI Dashboard e-mail subscriptions, e-mail confirmations, and conversations to eazyBI support created through the contact form are currently not being sent. We are working to restore the e-mail sending.
- monitoring Feb 14, 2023, 12:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 14, 2023, 01:37 PM UTC
This incident has been resolved.
- postmortem Apr 13, 2023, 02:16 PM UTC
The email service provider disabled service for eazyBI without prior notification and sufficient clarification. The service provider was changed.