eazyBI incident

There are problems with eazyBI app server performance

Critical Resolved View vendor source →

eazyBI experienced a critical incident on September 25, 2024 affecting Web App, lasting 3h 3m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2024, 07:51 AM UTC
Resolved
Sep 25, 2024, 10:54 AM UTC
Duration
3h 3m
Detected by Pingoru
Sep 25, 2024, 07:51 AM UTC

Affected components

Web App

Update timeline

  1. investigating Sep 25, 2024, 07:51 AM UTC

    We are currently investigating this issue.

  2. monitoring Sep 25, 2024, 08:05 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 25, 2024, 10:54 AM UTC

    This incident has been resolved.

  4. postmortem Oct 03, 2024, 02:14 PM UTC

    The problem occurred because auto-scale options for eazyBI servers were not correctly enabled during the last deployment. This resulted in an overload of our app servers.