eazyBI incident

We are experiencing the slowness of eazyBI app

Minor Resolved View vendor source →

eazyBI experienced a minor incident on October 30, 2024 affecting Web App, lasting 5h 2m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2024, 01:24 PM UTC
Resolved
Oct 30, 2024, 06:27 PM UTC
Duration
5h 2m
Detected by Pingoru
Oct 30, 2024, 01:24 PM UTC

Affected components

Web App

Update timeline

  1. investigating Oct 30, 2024, 01:24 PM UTC

    We are currently investigating this issue.

  2. resolved Oct 30, 2024, 06:27 PM UTC

    This incident has been resolved.

  3. postmortem Jan 20, 2025, 11:54 AM UTC

    A likely reason was a malfunction of communication between servers in the eazyBI infrastructure when a request from the app server was not received by the report execution engine server.