eazyBI incident

PDF export and dashboard subscription is not working

Minor Resolved View vendor source →

eazyBI experienced a minor incident on March 19, 2025 affecting Web App, lasting 3h 50m. The incident has been resolved; the full update timeline is below.

Started
Mar 19, 2025, 08:40 AM UTC
Resolved
Mar 19, 2025, 12:31 PM UTC
Duration
3h 50m
Detected by Pingoru
Mar 19, 2025, 08:40 AM UTC

Affected components

Web App

Update timeline

  1. investigating Mar 19, 2025, 08:40 AM UTC

    We are currently investigating this issue.

  2. monitoring Mar 19, 2025, 10:11 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 19, 2025, 12:31 PM UTC

    This incident has been resolved.

  4. postmortem Apr 17, 2025, 08:13 AM UTC

    The PDF generation engine failed after an automatic upgrade. Version control for the engine was implemented to use a stable version