EasyPost experienced a major incident on September 21, 2025 affecting UPS and UPSDAP and 1 more component, lasting 9h 52m. The incident has been resolved; the full update timeline is below.
Affected components
UPSUPSDAPUPS SurePostUPS Mail Innovations
Update timeline
- investigating Sep 21, 2025, 04:48 AM UTC
The EasyPost engineering team is currently investigating an issue affecting UPS operations for some customers.
- monitoring Sep 21, 2025, 05:53 AM UTC
The connectivity issue between EasyPost and UPS has improved. Response times and error rates are back to normal. We are continuing to monitor.
- resolved Sep 21, 2025, 02:41 PM UTC
This incident has been resolved.