EasyPost incident
UPS: Reduced Performance and Elevated Error Rates
EasyPost experienced a major incident on July 22, 2026 affecting UPS and UPSDAP and 1 more component, lasting 3h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 22, 2026, 09:07 PM UTC
We're experiencing reduced performance and increased authentication errors. We are currently investigating the issue.
- identified Jul 22, 2026, 10:07 PM UTC
The issue has been identified as an elevated error rate from UPS APIs for all UPS DAP operations. UPS DAP accounts are experiencing an outage. UPS BYOA accounts are now operating normally.
- monitoring Jul 22, 2026, 11:20 PM UTC
UPS has implemented a fix and UPS DAP operations are recovering. We are monitoring to confirm full stability. UPS BYOA accounts continue to operate normally.
- monitoring Jul 23, 2026, 12:17 AM UTC
We are continuing to work toward full recovery of UPS DAP operations. Some customers using EasyPost-provided UPS (DAP) accounts may still experience errors while we complete the final steps to restore service. We are monitoring closely and will confirm once fully resolved. UPS BYOA accounts and other carriers continue to operate normally.
- resolved Jul 23, 2026, 12:36 AM UTC
UPS DAP operations have fully recovered. Customers using EasyPost-provided UPS (DAP) accounts can once again request UPS rates and create UPS shipments without issue. UPS BYOA accounts and other carriers operated normally. We appreciate your patience while we worked with UPS to resolve this issue.