EasyPost experienced a major incident on November 5, 2025 affecting Purolator, lasting 2h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 05, 2025, 05:59 PM UTC
Purolator has informed EasyPost that their E-Ship Web Services API is currently experiencing an outage and is temporarily unavailable. As a result, users may be unable to access or utilize Purolator services through EasyPost until the issue is resolved. Our team is actively monitoring the situation and will provide updates as new information becomes available.
- monitoring Nov 05, 2025, 06:35 PM UTC
EasyPost has observed that the majority of requests to Purolator’s E-Ship Web Services API are now completing successfully. Service availability appears to be recovering. We will continue to monitor performance and provide updates if any further issues arise.
- resolved Nov 05, 2025, 08:13 PM UTC
This incident has been resolved