E-Com Plus incident

Shipping calculation API with degraded performance

Resolved after 29 minutes, affecting Modules and checkout API, on June 16, 2021.

investigating Jun 16, 2021, 10:22 PM UTC

Some stores are experiencing problems with custom shipping and other common freight apps, with slow or empty (few custom shipping cases) responses.

Started
Jun 16, 2021, 10:22 PM UTC
Resolved
Jun 16, 2021, 10:51 PM UTC
Duration
29m
Detected by Pingoru
Jun 16, 2021, 10:22 PM UTC

Affected components

Modules and checkout API

Update timeline

  1. investigating Jun 16, 2021, 10:22 PM UTC

    Some stores are experiencing problems with custom shipping and other common freight apps, with slow or empty (few custom shipping cases) responses.

  2. resolved Jun 16, 2021, 10:51 PM UTC

    The incident was identified and resolved. Modules API is fully operational.

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