E-Com Plus incident

Elevated Modules API Errors

Major Vendor's status page →

Resolved on October 18, 2021.

resolved Oct 19, 2021, 01:44 AM UTC

We experienced a high level of API timeout due to network errors in reverse apps requests, especially for freight calculation where the problem is compounded by the slow response of some carrier apps. We identified the issue, solved it and added new cache layers in the Modules API.

Started
Oct 18, 2021, 05:30 PM UTC
Resolved
Oct 18, 2021, 05:30 PM UTC
Duration
–
Detected by Pingoru
Oct 18, 2021, 05:30 PM UTC

Update timeline

  1. resolved Oct 19, 2021, 01:44 AM UTC

    We experienced a high level of API timeout due to network errors in reverse apps requests, especially for freight calculation where the problem is compounded by the slow response of some carrier apps. We identified the issue, solved it and added new cache layers in the Modules API.

Your product runs on more than E-Com Plus

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Cloudflare Amazon Web Services Twilio Stripe Slack Okta Figma GitHub Datadog Vercel OpenAI Google Cloud
Add your stack →