Dust incident

Websearch tool is not working

Minor Resolved View vendor source →

Dust experienced a minor incident on November 24, 2025 affecting Conversations and API, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Nov 24, 2025, 09:57 AM UTC
Resolved
Nov 24, 2025, 10:18 AM UTC
Duration
20m
Detected by Pingoru
Nov 24, 2025, 09:57 AM UTC

Affected components

ConversationsAPI

Update timeline

  1. investigating Nov 24, 2025, 09:57 AM UTC

    Agents using the websearch tool might fail due to an issue with our provider Firecrawl

  2. identified Nov 24, 2025, 10:02 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 24, 2025, 10:18 AM UTC

    The issue has been resolved, websearch is working.