DuoCircle incident

Message Log Viewer log ingestion delays

Resolved after 41 minutes, affecting Inbound - mx1.eu.mailhop.org and Inbound - mx1.mailhop.org and 1 more, on November 9, 2026.

resolved Nov 09, 2026, 02:46 PM UTC

Message Log Viewer log ingestion backlog has cleared and the system is operating as normal.

Started
Nov 09, 2026, 02:05 PM UTC
Resolved
Nov 09, 2026, 02:46 PM UTC
Duration
41m
Detected by Pingoru
Nov 09, 2026, 02:05 PM UTC

Affected components

Inbound - mx1.eu.mailhop.orgInbound - mx1.mailhop.orgInbound - mx2.mailhop.orgoutbound.mailhop.org

Update timeline

  1. investigating Nov 09, 2026, 02:05 PM UTC

    We are investigating Message Log Viewer log ingestion delays affecting both Inbound and Outbound message log views

  2. monitoring Nov 09, 2026, 02:32 PM UTC

    A mitigation has been applied and queued logs are backfilling into Message Log Viewer.

  3. resolved Nov 09, 2026, 02:46 PM UTC

    Message Log Viewer log ingestion backlog has cleared and the system is operating as normal.

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