Duo Security incident

Duo AI Assistant Intermittent failures

Minor Resolved View vendor source →

Duo Security experienced a minor incident on July 23, 2025 affecting AI Assistant and AI Assistant and 1 more component, lasting 13h 59m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2025, 10:33 PM UTC
Resolved
Jul 24, 2025, 12:33 PM UTC
Duration
13h 59m
Detected by Pingoru
Jul 23, 2025, 10:33 PM UTC

Affected components

AI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI Assistant

Update timeline

  1. investigating Jul 23, 2025, 10:33 PM UTC

    We are currently investigating an issue with intermittent failures of queries to the Duo AI Assistant for help desk and user manager roles in USA deployments. Direct viewing of authentication logs is not affected.

  2. identified Jul 23, 2025, 10:58 PM UTC

    We have identified the issue causing Intermittent failures with Duo AI Assistant.

  3. monitoring Jul 24, 2025, 12:26 AM UTC

    We have implemented a fix and we are monitoring the results.

  4. resolved Jul 24, 2025, 12:33 PM UTC

    We can confirm that the issue with the Duo AI assistant has been resolved.