Dubber Outage History

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Dubber had 14 outages in the last 2 years totaling 573h 28m of downtime — averaging 0.6 incidents per month.

There were 14 Dubber outages since July 8, 2025 totaling 573h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.dubber.net

Major June 30, 2026

Dubber Pause/Resume Functionality in MS Teams

Detected by Pingoru
Jun 30, 2026, 10:19 AM UTC
Resolved
Jun 30, 2026, 02:06 PM UTC
Duration
3h 47m
Affected: Great Britain (UK1) - MS Teams Recording
Timeline · 5 updates
  1. investigating Jun 30, 2026, 10:19 AM UTC

    We are currently investigating an issue affecting the Dubber Pause and Resume functionality within the Microsoft Teams app. At this time: - Call recording services remain fully operational - Recording bots are not impacted - Only the Pause/Resume controls within the Teams app are affected Users may experience unexpected behaviour when accessing the pause or app via the Teams interface. For our customers using the pause & resume app for on-demand recording, as a temporary workaround, you can enable the 'Auto start recording' tenant setting via our provisioning app - teams.emea.dubber.net (Please note it can take 1 hour for the changes to apply) Our teams are actively working to identify the root cause and restore full functionality as quickly as possible. Further updates will be provided as more information becomes available.

  2. investigating Jun 30, 2026, 11:07 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 30, 2026, 01:26 PM UTC

    The issue has been escalated to Microsoft Support. We will keep you informed and share updates as soon as more information becomes available

  4. identified Jun 30, 2026, 01:52 PM UTC

    The issue has been identified, and configuration updates are in progress to restore the pause/resume functionality.

  5. resolved Jun 30, 2026, 02:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 23, 2026

Dubber Payments - Site 1 Data Centre Brief Issue

Detected by Pingoru
Jun 23, 2026, 12:40 PM UTC
Resolved
Jun 23, 2026, 02:17 PM UTC
Duration
1h 36m
Affected: Payment Services
Timeline · 2 updates
  1. monitoring Jun 23, 2026, 12:40 PM UTC

    Between approximately 12:45 and 13:15, we observed a brief issue impacting our Site 1 data center, related to our data centre supplier. This may have caused a short interruption to calls passing through that site. Services have since recovered. Site 2 remained unaffected. We are continuing to monitor.

  2. resolved Jun 23, 2026, 02:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 26, 2026

US and Canadian Dubber Portal Login

Detected by Pingoru
May 26, 2026, 05:53 PM UTC
Resolved
May 26, 2026, 06:45 PM UTC
Duration
51m
Affected: United States (US) - Dubber PortalCanada (CA) - Dubber Portal
Timeline · 4 updates
  1. investigating May 26, 2026, 05:53 PM UTC

    Dubber is currently investigating an issue logging into the US and Canadian Dubber Portal. We will investigate this and resolve as quickly as possible.

  2. investigating May 26, 2026, 05:53 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 26, 2026, 06:27 PM UTC

    Dubber is continuing to investigate the login issues for US and Canadian Dubber portals.

  4. resolved May 26, 2026, 06:45 PM UTC

    This was just a limited issue and has been fully resolved. US and CA portals can be accessed with no issues.

Read the full incident report →

Minor May 12, 2026

US API errors

Detected by Pingoru
May 12, 2026, 02:53 PM UTC
Resolved
May 12, 2026, 03:30 PM UTC
Duration
36m
Affected: United States (US) - Dubber Portal
Timeline · 3 updates
  1. investigating May 12, 2026, 02:53 PM UTC

    We are currently investigating reports of errors being returned from the US API. Recording & portal availability is not impacted.

  2. identified May 12, 2026, 03:13 PM UTC

    We have identified an issue and are working on a resolution.

  3. resolved May 12, 2026, 03:30 PM UTC

    The issue has now been resolved, and we will continue to monitor.

Read the full incident report →

Notice February 25, 2026

Microsoft Teams Pause & Resume App Outage - All Regions

Detected by Pingoru
Feb 25, 2026, 12:17 AM UTC
Resolved
Feb 25, 2026, 11:43 AM UTC
Duration
11h 26m
Affected: Great Britain (UK1) - MS Teams RecordingUnited States (US) - MS Teams RecordingAustralia (AU) - MS Teams RecordingCanada (CA) - MS Teams RecordingEurope (EU) - MS Teams RecordingSingapore (SG) - MS Teams RecordingJapan (JP) - Dubber PortalUnited Kingdom (UK) - Dubber PortalSandbox (SBOX) - MS Teams RecordingGreat Britain (UK1) - Dubber PortalUnited States (US) - Dubber PortalAustralia (AU) - Dubber PortalCanada (CA) - Dubber PortalEurope (EU) - Dubber PortalSandbox (SBOX) - Dubber PortalSingapore (SG) - Dubber PortalUnited Kingdom (UK) - Call PlaybackJapan (JP) - Call PlaybackDubber Insights - AUEurope (EU) - Call PlaybackCanada (CA) - Call PlaybackGreat Britain (GB) - Call PlaybackSandbox - Call PlaybackSingapore (SG) - Call PlaybackUnited States (US) - Call PlaybackPayment ServicesAustralia (AU) - Call Playback
Timeline · 2 updates
  1. investigating Feb 25, 2026, 12:17 AM UTC

    We are currently investigating an issue affecting Dubber's Microsoft Teams Pause & Resume App. The issue is not impacting the desktop client however the browser version is unavailable. Call recording is NOT impacted by this incident, only the Pause & Resume app.

  2. resolved Feb 25, 2026, 11:43 AM UTC

    A fix has been deployed to all regions, the browser version of the Pause and Resume App is now functioning as expected.

Read the full incident report →

Notice November 18, 2025

Global Cloudflare Issue Impacting Dubber Portal Access

Detected by Pingoru
Nov 18, 2025, 02:21 PM UTC
Resolved
Nov 18, 2025, 05:44 PM UTC
Duration
3h 23m
Affected: United Kingdom (UK) - Dubber PortalGreat Britain (UK1) - Dubber PortalUnited States (US) - Dubber PortalCanada (CA) - Dubber PortalEurope (EU) - Dubber Portal
Timeline · 2 updates
  1. monitoring Nov 18, 2025, 02:21 PM UTC

    Dubber are aware of a Cloudflare incident which is impacting access to the Dubber portal. Cloudflare are aware of the issues and are working to resolve the problems. Dubber will periodically provide updates on the Cloudflare issues which can also be seen here: https://www.cloudflarestatus.com/

  2. resolved Nov 18, 2025, 05:44 PM UTC

    Dubber has continued to monitor our portal interfaces and we are seeing no issues accessing Dubber portals and we are satisfied that Cloudflare has resolved the issue and this issue is being closed.

Read the full incident report →

Notice November 17, 2025

Dubber on Microsoft Teams - Recording bots appearing as participants in meetings

Detected by Pingoru
Nov 17, 2025, 01:12 AM UTC
Resolved
Dec 01, 2025, 08:20 AM UTC
Duration
14d 7h
Affected: Great Britain (UK1) - MS Teams RecordingUnited States (US) - MS Teams RecordingAustralia (AU) - MS Teams RecordingCanada (CA) - MS Teams RecordingEurope (EU) - MS Teams RecordingSingapore (SG) - MS Teams Recording
Timeline · 2 updates
  1. identified Nov 17, 2025, 01:12 AM UTC

    We are aware of an issue where Dubber recording bots are appearing as participants in Microsoft Teams meetings. Our investigation confirms this behaviour is not caused by Dubber. We have reported the issue to Microsoft, who are currently investigating the cause. Recording and playback functionality remain fully operational and are not impacted.

  2. resolved Dec 01, 2025, 08:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

AWS Incident (US-East1)

Detected by Pingoru
Oct 20, 2025, 09:54 AM UTC
Resolved
Oct 21, 2025, 07:19 AM UTC
Duration
21h 25m
Affected: United States (US) - Dubber Portal
Timeline · 3 updates
  1. monitoring Oct 20, 2025, 09:54 AM UTC

    Dubber are aware of an ongoing AWS incident, see https://health.aws.amazon.com/health/status for details. This may be impacting Dubber services in the US-East region, and we therefore recommend that partners in this region with redundancy in place failover to another region. Dubber are continuing to monitor the situation closely.

  2. monitoring Oct 20, 2025, 02:30 PM UTC

    Dubber are continuing to monitor the ongoing AWS incident.

  3. resolved Oct 21, 2025, 07:19 AM UTC

    AWS have confirmed their incident to be resolved.

Read the full incident report →

Minor August 11, 2025

Delays in recordings being playable

Detected by Pingoru
Aug 11, 2025, 08:36 PM UTC
Resolved
Aug 12, 2025, 12:30 AM UTC
Duration
3h 54m
Affected: United States (US) - Call Playback
Timeline · 6 updates
  1. investigating Aug 11, 2025, 08:36 PM UTC

    Dubber is investigating an issue with recording playback for the US East Coast BroadWorks accounts. Will investigate and provide updates as they are obtained. We are aware of this problem and are working to identify and resolve this problem.

  2. investigating Aug 11, 2025, 09:03 PM UTC

    Dubber is continuing to investigate the issues regarding call playback for BroadWorks customers in the US East.

  3. investigating Aug 11, 2025, 09:14 PM UTC

    We continue to review and troubleshoot. We are aware that Playback AND recording download are currently impacted.

  4. investigating Aug 11, 2025, 09:45 PM UTC

    As we continue working this issue we understand the impact is being felt in the US Dubber portal generally and not limited in scope to BroadWorks accounts. We are aware of the issues downloading and playing recordings back. We are identifying the root cause and taking actions to correct this issue. Please continue to monitor the status page for updates on this issue.

  5. identified Aug 11, 2025, 10:46 PM UTC

    Dubber has identified the issue causing the delayed processing of recording files and has taken corrective actions to clear this backlog which has already reduced by 33%. Dubber is continuing to review ways to expedite the clearing of the backlog.

  6. resolved Aug 12, 2025, 12:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 4, 2025

API Integration Errors, issues with API connections and playback

Detected by Pingoru
Aug 04, 2025, 07:23 PM UTC
Resolved
Aug 04, 2025, 10:54 PM UTC
Duration
3h 30m
Affected: Japan (JP) - Dubber PortalUnited Kingdom (UK) - Dubber PortalGreat Britain (UK1) - Dubber PortalUnited States (US) - Dubber PortalAustralia (AU) - Dubber PortalCanada (CA) - Dubber PortalEurope (EU) - Dubber PortalSingapore (SG) - Dubber PortalUnited Kingdom (UK) - Call PlaybackJapan (JP) - Call PlaybackEurope (EU) - Call PlaybackCanada (CA) - Call PlaybackGreat Britain (GB) - Call PlaybackSingapore (SG) - Call PlaybackUnited States (US) - Call PlaybackAustralia (AU) - Call Playback
Timeline · 6 updates
  1. investigating Aug 04, 2025, 07:23 PM UTC

    Dubber is investigating an issue with our technology partner relating to an API outage. We are following updates from our partner and will provide more details as they are given.

  2. identified Aug 04, 2025, 08:00 PM UTC

    Dubber's customer facing API services are currently being impacted by an outage on our partner's platform. Dubber is monitoring the situation and will provide updates and guidance as we receive them.

  3. identified Aug 04, 2025, 08:13 PM UTC

    The issue we are experiencing at the moment is an interruption with our API gateway causing issues accessing Dubber platform via api.dubber.net. Recording is not impacted and recording playback is fine via the Dubber portal itself. Recordings are not impact We will continue to work with our partner and will provide updates as we receive them.

  4. identified Aug 04, 2025, 08:21 PM UTC

    Our API Partner has identified their issue and is implementing a fix, we will closely monitor their progress and provide updates.

  5. monitoring Aug 04, 2025, 09:33 PM UTC

    Our partner has implemented a fix and is seeing recovery in some regions. They are continuing to work to mitigate the API issues for all impacted regions. Dubber confirms we can see items recovering and backlogs processing. We will continue to monitor for updates.

  6. resolved Aug 04, 2025, 10:54 PM UTC

    Our API partner has resolved their issue and have resumed normal service. Dubber systems are processing through a backlog of items but we also confirm that everything is operational with this partner from our perspective. This issue is resolved and Dubber will continue to monitor our partner's performance. Recordings were not impacted in any way. API functions have returned to normal.

Read the full incident report →

Major July 25, 2025

Payments Incident

Detected by Pingoru
Jul 25, 2025, 07:41 AM UTC
Resolved
Jul 25, 2025, 08:54 AM UTC
Duration
1h 13m
Affected: Payment Services
Timeline · 4 updates
  1. investigating Jul 25, 2025, 07:41 AM UTC

    Dubber are aware of a problem that may be impacting the ability to process calls and payments. We are investigating as a matter of urgency and will provide regular updates.

  2. identified Jul 25, 2025, 08:11 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 25, 2025, 08:27 AM UTC

    A fix has been implemented and the issue looks to be resolved. We will be closely monitoring for at least the next 30 minutes and will provide further updates in due course.

  4. resolved Jul 25, 2025, 08:54 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 16, 2025

Investigating issues with US Dubber Accounts

Detected by Pingoru
Jul 16, 2025, 09:16 PM UTC
Resolved
Jul 17, 2025, 06:16 AM UTC
Duration
8h 59m
Affected: United States (US) - Dubber Portal
Timeline · 4 updates
  1. investigating Jul 16, 2025, 09:16 PM UTC

    We are investigating reports that recordings have stopped updating in the US Dubber portal. We will provide more detail when this has been identified.

  2. investigating Jul 16, 2025, 09:48 PM UTC

    Dubber is continuing to work to identify the issues impacting the US Dubber portal accounts. We will identify and remedy the issues as swiftly as possible

  3. monitoring Jul 16, 2025, 10:04 PM UTC

    We found the problem and have taken corrective action. We can see call recordings resuming in the US and we will continue to monitor the nodes to verify this issue has been rectified.

  4. resolved Jul 17, 2025, 06:16 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 8, 2025

Delayed Recordings Ingestion in US Region

Detected by Pingoru
Jul 08, 2025, 02:46 PM UTC
Resolved
Jul 08, 2025, 05:14 PM UTC
Duration
2h 27m
Affected: United States (US) - Call Playback
Timeline · 5 updates
  1. investigating Jul 08, 2025, 02:46 PM UTC

    We are aware that some customers in the US Region are experiencing delaying in call recordings being available in the Dubber portal. We are investigating this incident and will provide further details as we have them.

  2. investigating Jul 08, 2025, 03:13 PM UTC

    We are continuing to investigate this incident. We will provide further updates when we have them.

  3. identified Jul 08, 2025, 04:02 PM UTC

    The issue has been identified and Dubber is working towards a resolution. We can confirm that all call records have been captured, there have been no loss of call recordings.

  4. identified Jul 08, 2025, 05:14 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Jul 08, 2025, 05:14 PM UTC

    This incident has been resolved.

Read the full incident report →