Ongoing since 04:43 AM UTC, affecting Australia (AU) - Dubber Portal and Australia (AU) - Call Playback.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Nov 11, 2026, 04:43 AM UTC
We are investigating a problem where recordings may appear as processing for an extended period and cannot be played or downloaded. This is only impacting recordings with AI features enabled. Importantly Dubber continues to capture all recordings. This incident is only limited to playback or downloading recordings.
- investigating Nov 11, 2026, 04:51 AM UTC
We have been able to further isolate this problem to being related to recordings with the redaction feature enabled. We are continuing to investigate the cause of the problem and develop a solution.
- identified Nov 11, 2026, 05:16 AM UTC
We have identified the cause of the problem and have implemented a fix. Recordings are becoming available for playback or download gradually as we process the backlog. Note, some users without redaction may experience delays with transcriptions appearing as queue of recordings is processed.
- monitoring Nov 11, 2026, 05:34 AM UTC
A fix has been implemented and we are monitoring the results.
Your product runs on more than Dubber
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services