Dropbox Sign Outage History

Dropbox Sign is up right now

Pingoru has recorded 49 incidents for Dropbox Sign: 10 in the last 12 months and 2 in the last 90 days.

Source: status.hellosign.com

49incidents recorded
10last 12 months
2last 90 days
111 minutestypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Dropbox Sign in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202621 of 720 (0%)
May 202611 of 744 (0%)
June 202612 of 720 (0%)
July 202600 of 744 (0%)
August 202628 of 744 (1%)
September 202600 of 720 (0%)
October 202600 of 527 (0%)

Incidents, newest first

Minor August 31, 2026 Investigating file uploads 53m Send signature requests, Document signing through Dropbox Sign and Fax, Embedded signing through Dropbox Sign

Started Aug 31, 2026, 05:34 PM UTC· resolved Aug 31, 2026, 06:28 PM UTC

  1. investigating Aug 31, 2026, 05:34 PM UTC

    We’re investigating reports of degraded performance with file uploads. Some uploads may be slower than expected or intermittently fail. Our engineering team is actively investigating.

  2. monitoring Aug 31, 2026, 06:02 PM UTC

    A fix has been implemented, files should be uploading normally and we are monitoring.

  3. monitoring Aug 31, 2026, 06:18 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 31, 2026, 06:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 21, 2026 We are currently experiencing issues with our Salesforce integration 6h 43m Salesforce

Started Aug 21, 2026, 04:12 PM UTC· resolved Aug 21, 2026, 10:55 PM UTC

  1. investigating Aug 21, 2026, 04:12 PM UTC

    We are currently experiencing issues with our Salesforce integration. While we work to resolve the issue as quickly as possible, we recommend reconnecting the integration as a troubleshooting step. Thank you for your patience.

  2. resolved Aug 21, 2026, 10:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 18, 2026 Investigating an issue affecting the "sign in with Dropbox" button 2h 11m Send signature requests

Started Jun 18, 2026, 07:07 PM UTC· resolved Jun 18, 2026, 09:18 PM UTC

  1. investigating Jun 18, 2026, 07:07 PM UTC

    We’re investigating an issue affecting the "sign in with Dropbox" button on the Sign website.

  2. identified Jun 18, 2026, 08:06 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 18, 2026, 09:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 8, 2026 Dropbox Sign was not working as expected for some users. 28m

Started May 08, 2026, 12:25 AM UTC· resolved May 08, 2026, 12:53 AM UTC

  1. resolved May 08, 2026, 01:29 AM UTC

    Dropbox Sign was impacted by AWS -EAST-1 outage, and some services may not have been working as expected from 00:25 to 00:53 UTC on May 8, 2026.

Read the full incident report →

Notice April 21, 2026 Dropbox Sign is experiencing degraded performance 26m

Started Apr 21, 2026, 12:04 PM UTC· resolved Apr 21, 2026, 12:30 PM UTC

  1. investigating Apr 21, 2026, 12:04 PM UTC

    We’re investigating reports of degraded performance. Our engineering team is triaging and will share updates as we learn more.

  2. identified Apr 21, 2026, 12:12 PM UTC

    We have identified the root cause of the degradation and are are fixing it. Next update in 1 hour

  3. resolved Apr 21, 2026, 12:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 21, 2026 We’re investigating reports of degraded performance. 18m

Started Apr 21, 2026, 02:17 AM UTC· resolved Apr 21, 2026, 02:36 AM UTC

  1. investigating Apr 21, 2026, 02:17 AM UTC

    We’re investigating reports of degraded performance. Our engineering team is triaging and will share updates as we learn more.

  2. resolved Apr 21, 2026, 02:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 2, 2026 Uploading is not working as expected 2h 10m Send signature requests

Started Mar 02, 2026, 06:16 PM UTC· resolved Mar 02, 2026, 08:27 PM UTC

  1. investigating Mar 02, 2026, 06:16 PM UTC

    We are currently experiencing higher than normal uploading and processing times. We are working to resolve the issue as quickly as possible. Thank you for your patience.

  2. monitoring Mar 02, 2026, 06:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 02, 2026, 08:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 13, 2026 Dropbox Sign is experiencing file upload issues 1h 33m

Started Feb 13, 2026, 08:29 AM UTC· resolved Feb 13, 2026, 10:02 AM UTC

  1. identified Feb 13, 2026, 08:29 AM UTC

    We are currently experiencing file upload issues. We are working to resolve the issue as quickly as possible. Thank you for your patience.

  2. resolved Feb 13, 2026, 10:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 14, 2026 We are currently experiencing delays in sending Sign emails to our users 29m Send signature requests, Finished document delivery

Started Jan 14, 2026, 08:05 PM UTC· resolved Jan 14, 2026, 08:34 PM UTC

  1. investigating Jan 14, 2026, 08:05 PM UTC

    We are currently experiencing delays in sending Sign emails to our users. We are working to resolve the issue as quickly as possible. Thank you for your patience.

  2. monitoring Jan 14, 2026, 08:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 14, 2026, 08:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 2, 2026 Dropbox Sign is experiencing an outage. 3h 12m Send signature requests, Document signing through Dropbox Sign and Fax, API callbacks from Dropbox Sign, Salesforce and 5 more

Started Jan 02, 2026, 08:13 PM UTC· resolved Jan 02, 2026, 11:25 PM UTC

  1. investigating Jan 02, 2026, 08:13 PM UTC

    Update: We're getting closer to a solution. Our engineers are working to fix this problem.

  2. identified Jan 02, 2026, 09:50 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 02, 2026, 11:25 PM UTC

    We're back! Dropbox Sign should be up and running. Thanks for bearing with us.

Read the full incident report →

Minor October 1, 2025 Issues detected with both logging in and sending signature requests 4h 15m Send signature requests

Started Oct 01, 2025, 03:12 PM UTC· resolved Oct 01, 2025, 07:27 PM UTC

  1. investigating Oct 01, 2025, 03:12 PM UTC

    We are currently experiencing issues with both logging in and the sending signature requests flow. We are working to resolve the issue as quickly as possible. Thank you for your patience.

  2. monitoring Oct 01, 2025, 05:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 01, 2025, 07:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 4, 2025 We are currently investigating performance problems with our API endpoints 4h 29m Send signature requests, Document signing through Dropbox Sign and Fax, API callbacks from Dropbox Sign, Finished document delivery

Started Aug 04, 2025, 11:43 AM UTC· resolved Aug 04, 2025, 04:13 PM UTC

  1. investigating Aug 04, 2025, 11:43 AM UTC

    We are currently investigating performance problems with our site and API endpoints. Thank you for your patience while we work to resolve this issue.

  2. investigating Aug 04, 2025, 01:36 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 04, 2025, 02:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 04, 2025, 04:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 4, 2025 Sign features in PDF editor and Dropbox Mobile might not be working for some users. 36m Send signature requests, Document signing through Dropbox Sign and Fax

Started Aug 04, 2025, 04:44 AM UTC· resolved Aug 04, 2025, 05:20 AM UTC

  1. investigating Aug 04, 2025, 04:44 AM UTC

    Sign features in PDF editor and Dropbox Mobile might not be working for some users. We’re working to fix the problem as quickly as we can.

  2. resolved Aug 04, 2025, 05:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 31, 2025 We're having some trouble with our Sign services 2h 4m Send signature requests, Document signing through Dropbox Sign and Fax, API callbacks from Dropbox Sign, Finished document delivery and 1 more

Started Jul 31, 2025, 05:42 PM UTC· resolved Jul 31, 2025, 07:47 PM UTC

  1. identified Jul 31, 2025, 05:42 PM UTC

    We're having some trouble with our Sign services. We're working to fix the problem as quickly as we can.

  2. identified Jul 31, 2025, 07:07 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jul 31, 2025, 07:13 PM UTC

    A fix has been implemented and we are monitoring this issue.

  4. resolved Jul 31, 2025, 07:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 15, 2025 Sign is not working as expected for some users 1h 37m Send signature requests, Document signing through Dropbox Sign and Fax, Embedded signing through Dropbox Sign

Started Jul 15, 2025, 10:06 AM UTC· resolved Jul 15, 2025, 11:44 AM UTC

  1. investigating Jul 15, 2025, 10:06 AM UTC

    We are currently experiencing some issues in Sign. We are working to resolve the issue as quickly as possible. Thank you for your patience.

  2. resolved Jul 15, 2025, 11:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 2, 2025 Sign is not working as expected. 1h 11m Send signature requests, Document signing through Dropbox Sign and Fax, API callbacks from Dropbox Sign, Salesforce and 5 more

Started Jul 02, 2025, 06:47 PM UTC· resolved Jul 02, 2025, 07:58 PM UTC

  1. investigating Jul 02, 2025, 06:47 PM UTC

    We are currently experiencing outages across our product suite. We are working to resolve the issue as quickly as possible. Thank you for your patience.

  2. resolved Jul 02, 2025, 07:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 14, 2025 Sign may be unavailable for some users. 43m

Started May 14, 2025, 06:35 PM UTC· resolved May 14, 2025, 07:18 PM UTC

  1. investigating May 14, 2025, 06:35 PM UTC

    We are currently investigating this issue.

  2. monitoring May 14, 2025, 06:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 14, 2025, 07:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 1, 2025 Sign may be unavailable for some users 4h 16m Send signature requests, Document signing through Dropbox Sign and Fax, API callbacks from Dropbox Sign, Finished document delivery and 3 more

Started May 01, 2025, 09:54 PM UTC· resolved May 02, 2025, 02:11 AM UTC

  1. investigating May 01, 2025, 09:54 PM UTC

    Sign may be unavailable for some users. We’re having some trouble with our services currently. We’re working to fix the problem as quickly as we can.

  2. investigating May 01, 2025, 10:38 PM UTC

    We are continuing to investigate this issue.

  3. identified May 02, 2025, 01:29 AM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved May 02, 2025, 02:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 9, 2025 Sending signature requests is not working as expected. 5m Document signing through Dropbox Sign and Fax

Started Jan 09, 2025, 01:45 AM UTC· resolved Jan 09, 2025, 01:51 AM UTC

  1. investigating Jan 09, 2025, 01:45 AM UTC

    We are currently experiencing delays with sending signature requests, uploading files, finalizing documents. We are working to resolve the issue as quickly as possible. Thank you for your patience.

  2. resolved Jan 09, 2025, 01:51 AM UTC

    This incident has been resolved.

Read the full incident report →