DroneDeploy experienced a critical incident on August 1, 2025 affecting Web Server and Uploads and 1 more component, lasting 1h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 01, 2025, 04:33 PM UTC
Some users may be experiencing an issue where the DroneDeploy app is not loading on web or mobile. Engineering is aware an actively investigating.
- identified Aug 01, 2025, 04:57 PM UTC
Engineering has identified the cause of the issue and is implementing a fix. Users may start to see functionality come back online. We will continue to monitor to ensure stability moving forward.
- monitoring Aug 01, 2025, 05:11 PM UTC
The DroneDeploy web and mobile apps are stabilizing and uploads are also working again. Engineering is continuing to monitor.
- resolved Aug 01, 2025, 05:55 PM UTC
Between 9:00AM PDT to 10:35 PDT (16:00 - 17:35 UTC) some users may have experienced difficulties loading the DroneDeploy web and mobile apps. Uploads, exports, and map processing may also have been affected. If you are expecting a map delivery, please allow some time and then attempt your upload again. The underlying cause has been corrected and no further impact is expected. We appreciate your patience.