DroneDeploy incident

Slowness on DroneDeploy web and mobile apps

Minor Resolved View vendor source →

DroneDeploy experienced a minor incident on August 1, 2024 affecting Map Processing and Web Server and 1 more component, lasting 3h 14m. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2024, 05:21 PM UTC
Resolved
Aug 01, 2024, 08:35 PM UTC
Duration
3h 14m
Detected by Pingoru
Aug 01, 2024, 05:21 PM UTC

Affected components

Map ProcessingWeb ServerUploadsWeb ApplicationFlight AppGround App

Update timeline

  1. investigating Aug 01, 2024, 05:21 PM UTC

    Some users may be experiencing slow page loads, delayed uploads, and generally degraded performance on both DroneDeploy web and the mobile Flight and Ground apps. Engineering is actively working to mitigate.

  2. identified Aug 01, 2024, 06:35 PM UTC

    Engineering has identified the source of the issue causing slowness in both the web and mobile apps and are working on a fix.

  3. resolved Aug 01, 2024, 08:35 PM UTC

    Between 15:00 and 17:00 UTC (8:00 AM and 10:00 AM Pacific time), some users may have experienced delays in loading webpages, data uploads, or other degraded performance in DroneDeploy web and the mobile Flight and Ground apps. The underlying issue has been corrected and no further impact is expected.