DroneDeploy incident

Drawing "disappears" after navigating to full-screen media view

Major Resolved View vendor source →

DroneDeploy experienced a major incident on January 23, 2025 affecting Web Application, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2025, 05:50 PM UTC
Resolved
Jan 23, 2025, 07:00 PM UTC
Duration
1h 9m
Detected by Pingoru
Jan 23, 2025, 05:50 PM UTC

Affected components

Web Application

Update timeline

  1. investigating Jan 23, 2025, 05:50 PM UTC

    Some users may be experiencing an issue on our desktop app where navigating to the full-screen interior media view and then returning to a drawing causes the drawing to "disappear." The drawing still exists but is not viewable. Current workaround: Impacted users should refresh the browser tab and the drawing will load as expected. Engineering is actively engaged on this issue and more updates will be provided as they are available.

  2. resolved Jan 23, 2025, 07:00 PM UTC

    Between 9:15am and 10:45am Pacific Time (17:15 and 18:45 UTC), some users may have experienced an issue where navigating to the full-screen interior media view and then returning to a drawing causes the drawing to "disappear." Engineering has rolled back the change that caused the issue and no further impact is expected.