DroneDeploy experienced a major incident on February 23, 2025 affecting Map Processing and Exports, lasting 3h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Map ProcessingExports
Update timeline
- investigating Feb 23, 2025, 09:00 PM UTC
Some users may currently be seeing delays with map processing or completion of exports from DroneDeploy. Engineering is actively investigating.
- monitoring Feb 23, 2025, 09:24 PM UTC
Processing has been restarted and delayed maps and exports are starting to move through the system again.
- resolved Feb 24, 2025, 12:47 AM UTC
Between February 22nd at noon and 2:00PM Pacific Time on February 23 (20:00 on 2/22 and 22:00 on 2/23 UTC) some users may have experienced delays in map processing and/or export delays and failures. Engineering has resolved this and we expect all queued maps to complete without further intervention.