Resolved after 1 day 1 hour, affecting License delivery log + Reporting API, on January 24, 2021.
The backlog has been worked off and missing data has been restored. License delivery data in the Dashboard and from the reporting API is now complete and consistent again.
Affected components
Update timeline
- investigating Jan 24, 2021, 08:30 AM UTC
We are investigating an issue with license delivery logs. Please be aware that data shown in the Dashboard or fetched from the reporting API may be incomplete or invalid. License delivery is not affected.
- identified Jan 24, 2021, 09:39 AM UTC
There's an issue with one of the database cluster nodes where license delivery logs are stored. We're currently trying to recover the faulty node.
- identified Jan 24, 2021, 12:08 PM UTC
We've replaced the failed node and started to restore data. Please be aware that data shown in the Dashboard or fetched from the reporting API is still incomplete.
- identified Jan 24, 2021, 01:39 PM UTC
Data until around midnight UTC has been restored from the latest snapshot. We're now indexing the backlog of live-data from today.
- resolved Jan 25, 2021, 09:37 AM UTC
The backlog has been worked off and missing data has been restored. License delivery data in the Dashboard and from the reporting API is now complete and consistent again.
Your product runs on more than DRMtoday
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services