DRMtoday incident
DRMtoday Production: Increased error rate on License Delivery in EU regions
Resolved after 2 hours 27 minutes, affecting License Delivery, on June 24, 2025.
A detailed Root Cause Analysis \(RCA\) is available for this incident and can be provided upon request. To obtain a copy, please submit a ticket via our helpdesk. The report includes an overview of the incident timeline, contributing factors, and the corrective measures implemented.
Affected components
Update timeline
- investigating Jun 24, 2025, 07:45 PM UTC
We are currently investigating this issue.
- monitoring Jun 24, 2025, 08:26 PM UTC
Multiple faulty instances were replaced and our services no longer show excessive error rates. We are monitoring the situation.
- resolved Jun 24, 2025, 10:12 PM UTC
This incident has been resolved.
- postmortem Jun 26, 2025, 11:23 AM UTC
A detailed Root Cause Analysis \(RCA\) is available for this incident and can be provided upon request. To obtain a copy, please submit a ticket via our helpdesk. The report includes an overview of the incident timeline, contributing factors, and the corrective measures implemented.
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