Resolved after 39 minutes, affecting Internal Services and Internal Services (Internal Services — LiveChat Support Interface), on September 9, 2026.
We're glad to report that this incident has been resolved and LiveChat Support services are now fully operational. If you’re still experiencing any issues, please contact our Technical Support team. Thanks again for your patience while we worked to resolve this.
Affected components
Update timeline
- investigating Sep 09, 2026, 12:36 AM UTC
Our Operations team is currently investigating connectivity issues affecting LiveChat Support services. We’re working to identify the cause and will share updates as soon as we have more information. In the meantime, please reach out to our Ticket Support team through the “Contact Support” panel. We’re sorry for the disruption and appreciate your patience.
- monitoring Sep 09, 2026, 01:10 AM UTC
The recent LiveChat disruption was caused by an expired third-party SSL certificate, which blocked secure communication between our platform and the chat service. The certificate has now been renewed, restoring normal functionality. We continue to monitor the service to ensure continued stability.
- resolved Sep 09, 2026, 01:16 AM UTC
We're glad to report that this incident has been resolved and LiveChat Support services are now fully operational. If you’re still experiencing any issues, please contact our Technical Support team. Thanks again for your patience while we worked to resolve this.
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