Dream On incident
Instability with video-conference
Ongoing since 09:00 AM UTC, affecting demo.panicsafe.app (Application) and my.panicsafe.app (Application) and 1 more.
The provider has applied a fix and requests to start or join video conferences now appear to be working normally. Some minor degradation may still occur while we continue to monitor the situation closely. We’ll post a further update once the issue is fully resolved.
Affected components
Update timeline
- identified Nov 03, 2026, 09:00 AM UTC
We’re investigating reports of failures when starting or joining video conferences. Some users may see an error message or be unable to connect to a meeting. Our team is looking into the cause and we’ll share an update as soon as we know more.
- identified Nov 03, 2026, 10:15 AM UTC
We’ve identified a networking issue on a load balancer operated by one of our infrastructure providers. As a result, some requests to start or join a video conference may fail, showing an error message or preventing the meeting from starting. We’re working with the provider to resolve this and will post an update as soon as we have more information. If a call fails, retrying may help.
- monitoring Nov 03, 2026, 11:04 AM UTC
The provider has applied a fix and requests to start or join video conferences now appear to be working normally. Some minor degradation may still occur while we continue to monitor the situation closely. We’ll post a further update once the issue is fully resolved.
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