DrChrono experienced a minor incident on January 9, 2026 affecting drchrono.com, lasting 1h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 09, 2026, 02:04 PM UTC
We are aware of the issue currently impacting some users and are actively investigating with our engineering team. Updates will be provided as they become available. At this time, the DrChrono EHR app remains fully functional. Thank you for your patience.
- identified Jan 09, 2026, 02:46 PM UTC
Some users may be experiencing certain pages in the DrChrono web application, including the Calendar, Clinical Notes, and Billing modules, not loading as expected. Our team is actively investigating. In the meantime, you can still view appointments and access patient charts by navigating to Schedule > Dashboard. This issue is limited to the web experience only. The DrChrono EHR mobile app is fully functional and can be used as an alternative to the web experience. We appreciate your patience and will continue to share updates as we learn more.
- monitoring Jan 09, 2026, 03:06 PM UTC
We have addressed the issue that was causing some pages in the DrChrono web application to not load as expected for some users. At this time, services appear to be functioning as expected. We are continuing to monitor closely to ensure stable performance.
- resolved Jan 09, 2026, 03:44 PM UTC
The issue that caused some pages in the DrChrono web application to not load as expected has been resolved. All services are now functioning normally. We appreciate your patience and understanding.