DrChrono experienced a major incident on March 24, 2026 affecting drchrono.com, lasting 18h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 24, 2026, 07:17 PM UTC
Our team has identified reports of system slowness across various areas of the DrChrono website and are actively investigating. Updates will be provided as they become available.
- investigating Mar 24, 2026, 08:53 PM UTC
Our team is still actively investigating the system slowness impacting various areas of DrChrono. We understand the impact this may have on your workflows and will continue to share updates as we learn more.
- monitoring Mar 24, 2026, 09:57 PM UTC
Our Engineering team is still actively investigating the system slowness impacting parts of the DrChrono website. Performance has improved, and we are continuing to monitor the system closely to ensure stability. We will provide further updates if any issues reoccur or once we confirm full resolution.
- monitoring Mar 24, 2026, 10:34 PM UTC
We have identified a potential cause of the intermittent slowdowns during peak usage hours as elevated system activity. We are implementing targeted optimizations to reduce system load and improve performance. These changes are expected to stabilize behavior during high usage periods, and we are continuing to monitor closely.
- resolved Mar 25, 2026, 01:18 PM UTC
After a successful update, this issue will be monitored closely. If you have additional questions, please do not hesitate to contact support.