Doxy.me performance degradation
Affected: Doxy.me API
doxy.me Outage History
doxy.me is up right nowdoxy.me had 10 outages in the last 2 years totaling 140h 8m of downtime — averaging 0.4 incidents per month.
There were 10 doxy.me outages since October 19, 2024 totaling 140h 8m of downtime. Each is summarised below — incident details, duration, and resolution information.
Issue with provider login
Affected: Doxy.me APIDoxy.me webpages
Timeline · 3 updates
- investigating Jan 06, 2026, 06:21 PM UTC
We are currently investigating a reported system outage that's impacting provider log in.
- monitoring Jan 06, 2026, 07:00 PM UTC
Provider login is returning back to normal. We are continuing to monitor the situation.
- resolved Jan 06, 2026, 08:00 PM UTC
The issue impacting provider login has been resolved. The doxy.me system is functioning as normal. Once our investigation is complete, a post-mortem will be provided.
Partial Service Degradation — Provider and Admin Login
Affected: Doxy.me APIDoxy.me webpages
Timeline · 3 updates
- investigating Oct 29, 2025, 04:22 PM UTC
We are currently investigating an issue affecting some provider logins on doxy.me. Users may experience a blank or unresponsive login page. Initial investigation indicates that the issue originates from our authentication system, which is currently experiencing a global outage related to CDN configuration. We’re actively monitoring the situation and working to ensure service stability. Components Affected: • Provider Sign-In • Authentication Service
- monitoring Oct 29, 2025, 04:46 PM UTC
Fix for the issue with auth CDN provider is applied, and login services on doxy.me are now recovering. We are continuing to monitor performance and accessibility across all regions to ensure full stability. Components Affected: • Provider Sign-In • Authentication Service
- resolved Oct 29, 2025, 06:22 PM UTC
This incident has been resolved. All login and authentication services are now operating normally.
File Uploads and Service Startup Issues
Affected: AWS lambda-us-east-1AWS cloudfrontAWS lambda-us-east-2AWS lambda-us-west-1AWS lambda-us-west-2
Timeline · 6 updates
- investigating Oct 20, 2025, 09:56 AM UTC
We’re investigating an issue causing file uploads (like check-in photos) to fail and preventing some new sessions from starting. Ongoing calls are working normally. The issue appears related to an AWS outage and we’re monitoring their progress.
- monitoring Oct 20, 2025, 10:20 AM UTC
A fix has been implemented by our AWS partner, and affected doxy.me services are recovering. File uploads and new session starts are operating normally, but we’re continuing to monitor to ensure full stability.
- monitoring Oct 20, 2025, 10:20 AM UTC
A fix has been implemented by our AWS partner, and affected doxy.me services are recovering. File uploads and new session starts are operating normally, but we’re continuing to monitor to ensure full stability.
- investigating Oct 20, 2025, 02:49 PM UTC
A doxy.me partner, AWS, is experiencing an issue that is now impacting some provider sign-ins, site functionality, and file uploads. We’re monitoring AWS and will share updates as they become available.
- investigating Oct 20, 2025, 08:04 PM UTC
The ongoing AWS issue continues to affect some doxy.me services. We’re closely monitoring the situation and will share updates as they are available.
- resolved Oct 21, 2025, 09:38 AM UTC
The AWS issue has been resolved and all doxy.me services are now functioning normally.
Custom SMS Delivery Degradation
Affected: Twilio SMS Toll-Free, North AmericaTwilio SMS, EuropeTwilio SMS Long Code, North AmericaTwilio SMS Short Code, North AmericaTwilio SMS, Latin AmericaTwilio SMS, APACTwilio SMS, Middle East & Africa
Timeline · 4 updates
- investigating Sep 08, 2025, 11:36 AM UTC
We are investigating an issue with our SMS partner affecting custom SMS delivery. Default SMS continues to work as expected.
- identified Sep 08, 2025, 02:51 PM UTC
The issue has been identified with our SMS provider and work is underway on a long-term solution. Custom SMS appointment invites are currently sending, but there may still be disruptions.
- monitoring Sep 09, 2025, 04:49 PM UTC
Custom SMS appointment invites are sending reliably and we’re continuing to monitor.
- resolved Sep 11, 2025, 03:54 PM UTC
After a period of monitoring, we have confirmed SMS appointment invites are sending normally and the issue is resolved.
Doxy.me site not loading
Affected: Doxy.me APIDoxy.me webpages
Timeline · 4 updates
File hosting service outage
Affected: Doxy.me API
Timeline · 4 updates
- investigating Mar 13, 2025, 09:08 PM UTC
We're actively investigating an outage affecting Apps, such as File Transfer and Whiteboard.
- identified Mar 13, 2025, 09:53 PM UTC
We've identified the cause of the outage. Our team is working on a fix, and we’ll share updates as we make progress.
- monitoring Mar 13, 2025, 09:55 PM UTC
Monitoring - App functionality has been restored. We’ll continue to monitor the situation.
- resolved Mar 13, 2025, 10:07 PM UTC
The issue causing the app outage has been fixed and the system is now fully operational. All apps are functioning normally. A post-mortem report will be provided in the coming days.
Patients not appearing in waiting room queue
Affected: Doxy.me API
Timeline · 4 updates
Currently investigating the inability to start video call.
Affected: Doxy.me API
Timeline · 4 updates
- investigating Oct 24, 2024, 11:32 AM UTC
We are currently investigating this issue of patients not being able to check in and start call. We will update this status as soon as we have more information
- identified Oct 24, 2024, 01:06 PM UTC
Our real-time service provider has identified the issue and is working on a fix. We will continue to monitor and work towards restoring our services.
- monitoring Oct 24, 2024, 02:09 PM UTC
Our real-time service provider is seeing improvements with the patient check-in and appointment start issues, and we will continue to closely monitor the recovery process
- resolved Oct 24, 2024, 04:00 PM UTC
Resolved - The issue affecting patient check-ins and starting doxy.me appointments has been resolved and will continue to be monitored to ensure stable performance
Doxy.me 2.0 Patient Check-in Issue
Affected: Doxy.me API