DotRoll incident

Customer Portal & Ticketing System and Customer API are down

Resolved after 1 day 16 hours, affecting Customer Services (Customer Portal & Ticketing System) and Customer Services (Customer API), on October 31, 2026.

investigating Oct 31, 2026, 11:28 PM UTC

Customer API went down.

Started: Oct 31, 2026, 04:13 AM UTC
Resolved: Nov 01, 2026, 08:21 PM UTC
Duration: 1d 16h
Detected by Pingoru: Oct 31, 2026, 04:13 AM UTC

Affected components

Customer Services (Customer Portal & Ticketing System)Customer Services (Customer API)

Update timeline

investigating Oct 31, 2026, 04:13 AM UTC

Customer Portal & Ticketing System went down.
investigating Oct 31, 2026, 04:23 AM UTC

Customer Portal & Ticketing System recovered.
investigating Oct 31, 2026, 11:28 PM UTC

Customer API went down.
resolved Nov 01, 2026, 08:21 PM UTC

Customer API recovered.

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