Doteasy experienced a major incident on June 29, 2026, lasting 18h 29m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 29, 2026, 08:23 AM UTC
We are aware of a few customers having intermittent disruptions connected to their Smartermail service. Our infrastructure team are working on this as a priority to resolve this matter. If you need any assistance in the immediate, [please reach out to our support team.](https://doteasy.com/contact)
- investigating Jun 29, 2026, 09:40 PM UTC
The affected SmarterMail servers have been successfully restored, and services are now operating normally. Our infrastructure team continues to closely monitor the environment while the SmarterMail team continues working to prevent this issue from occurring again. If you continue to experience any issues, please do not hesitate to contact our support team. Thank you for your patience.
- resolved Jun 30, 2026, 02:52 AM UTC
Our technicians have confirmed that the issue is now resolved. We want to thank our clients for the patience they've had whilst our team was working on this resolution and apologise for any inconvenience caused. If you have further issues please don't hesitate to contact us.