DoorLoop incident

Service Disruption

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Resolved after 1 hour 2 minutes, affecting DoorLoop App and DoorLoop Tenant Portal and 1 more, on July 24, 2026.

identified Jul 24, 2026, 02:20 PM UTC

DoorLoop is unavailable due to an issue with our cloud database infrastructure. We have identified the cause and are working directly with our infrastructure provider on recovery

Started
Jul 24, 2026, 02:20 PM UTC
Resolved
Jul 24, 2026, 03:22 PM UTC
Duration
1h 2m
Detected by Pingoru
Jul 24, 2026, 02:20 PM UTC

Affected components

DoorLoop AppDoorLoop Tenant PortalDoorLoop API

Update timeline

  1. identified Jul 24, 2026, 02:20 PM UTC

    DoorLoop is unavailable due to an issue with our cloud database infrastructure. We have identified the cause and are working directly with our infrastructure provider on recovery

  2. resolved Jul 24, 2026, 03:22 PM UTC

    The incident has been resolved

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