DonorPerfect experienced a major incident on June 12, 2025 affecting DonorPerfect, lasting 20h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 09:05 PM UTC
We are currently investigating an issue affecting the ability to login to DonorPerfect without error for some clients. Your Online Forms are continuing to process without interruption. This is a high priority for our development team and they are actively working on trying to resolve it. We apologize for any inconvenience this might be causing you. We will keep you posted with updates here.
- monitoring Jun 12, 2025, 11:29 PM UTC
A fix has been implemented and we are monitoring the results. Thank you for your patience while we continue to monitor DonorPerfect performance.
- resolved Jun 13, 2025, 05:12 PM UTC
We are confident that the fix we implemented has resolved the performance issues that were previously impacting DonorPerfect. Thank you for your patience and understanding as we worked to address the issue.