DonorPerfect experienced a major incident on June 16, 2025 affecting DonorPerfect, lasting 2h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 16, 2025, 05:30 PM UTC
We are currently investigating an error that is appearing when attempting to login to DonorPerfect for some clients. This is a high priority for our team and we will keep you updated here.
- investigating Jun 16, 2025, 06:34 PM UTC
Our team continues to work on and investigate the root cause of this issue. We will provide an update as soon as we can. Thank you for your patience and understanding.
- monitoring Jun 16, 2025, 07:04 PM UTC
Thank you for your patience. Our team has identified the root cause and implemented a fix. We’re now seeing successful login attempts. We will continue to monitor the situation to ensure everything remains stable and fully resolved.
- resolved Jun 16, 2025, 08:26 PM UTC
After closely monitoring our fix, we’re confident the issue has been fully resolved. Logins have remained stable, and no further errors have been observed. Thank you for your patience and understanding as we worked to address the problem thoroughly.