DonorPerfect incident

New DonorPerfect Online Forms (Drag and Drop Forms) Builder not loading

DonorPerfect experienced a minor incident on October 23, 2024 affecting New DonorPerfect Online Forms, lasting 15h 25m. The incident has been resolved; the full update timeline is below.

Started: Oct 23, 2024, 10:00 PM UTC
Resolved: Oct 24, 2024, 01:26 PM UTC
Duration: 15h 25m
Detected by Pingoru: Oct 23, 2024, 10:00 PM UTC

Affected components

New DonorPerfect Online Forms

Update timeline

investigating Oct 23, 2024, 10:00 PM UTC

We are currently investigating an issue where the DonorPerfect Online Forms Builder (Drag and Drop Forms) is not loading when navigating to Apps > Online Forms > Drag and Drop Builder. Our team is actively working to resolve this. In the meantime, you can try clearing your cache and cookies or using an alternative browser. Your online donation forms are still processing donations during this time. We appreciate your patience and will provide updates here as soon as possible.
resolved Oct 24, 2024, 01:26 PM UTC

We have implemented a solution to address the login and loading issues with DonorPerfect Online Forms Drag and Drop Builder. After monitoring the results, we haven't detected any new errors. If you are still encountering problems with loading the forms builder, please try clearing your browser’s cache and cookies. If you need assistance with this process, feel free to contact our support team, and we’ll be happy to help. Thank you for your patience and understanding as we worked to resolve this issue.