DonorPerfect incident
Delays with DonorPerfect Online Forms Downloads, Monthly Giving, and Reports
DonorPerfect experienced a minor incident on November 4, 2024 affecting DonorPerfect, lasting 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 04, 2024, 04:17 PM UTC
We are currently investigating delays with the downloading of processed gifts from DonorPerfect Online Forms, the processing of Monthly Giving batches, and the immediate sending of emailed or scheduled reports. We are working hard to identify the root cause of these issues. If you have a monthly giving batch that is currently showing a status of pending, please do not attempt to reprocess it at this time. Thank you for your patience and understanding. We will keep you updated here.
- monitoring Nov 04, 2024, 06:41 PM UTC
We have implemented a fix and are actively monitoring the results. Gifts are now downloading successfully from DonorPerfect Online forms. Scheduled reports are sending, with a delay of about an hour. Most pending Monthly Giving batches have also been processed. If you have a monthly giving batch that is currently showing a status of pending, please do not attempt to reprocess it at this time. Thank you for your patience and understanding. We will keep you updated here.
- resolved Nov 04, 2024, 11:18 PM UTC
After monitoring the issue, we have observed no further delays. We also deployed a fix to ensure scheduled reports are now sent without delay. Thank you for your patience and understanding as we worked to resolve these issues.