DonorPerfect incident
Intermittent Online Forms Email Delivery Issues
DonorPerfect experienced a minor incident on November 25, 2024 affecting DonorPerfect Classic Online Forms and New DonorPerfect Online Forms, lasting 16h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 25, 2024, 09:13 PM UTC
We are currently investigating an issue where some confirmation emails are not sending from Online Forms both Classic and New (Drag-n-Drop). We are seeing incidents primarily where the BCC email does not send. This is a high priority issue and we are actively researching and trying to resolve this. As soon as we have more information we will post here.
- investigating Nov 25, 2024, 10:47 PM UTC
We are continuing to investigate the issue where a small number of confirmation emails are not sending through Online Forms Classic. We have learned that this is isolated to Online Forms Classic and not affecting Drag-n-Drop (New) Forms. We are still seeing this primarily only on confirmation emails where there are multiple BCC's. This is a high priority issue that we are continuing to research and investigate. We thank you for your patience as we work to resolve this.
- resolved Nov 26, 2024, 02:05 PM UTC
A fix has been identified and implemented for this issue. We thank you for your patience and understanding as we addressed this matter.