DonorPerfect experienced a major incident on February 24, 2025 affecting DonorPerfect, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 24, 2025, 07:26 PM UTC
We are currently investigating an issue affecting the ability to login to DonorPerfect without error for some clients. Your Online Forms should be still continuing to process without interruption. This is a high priority and we apologize for any inconvenience this might be causing you. We will keep you posted with updates here.
- investigating Feb 24, 2025, 07:34 PM UTC
We are continuing to investigate this issue. We are seeing clients experience intermittent errors throughout DonorPerfect. We are working hard to resolve this and will update you here.
- monitoring Feb 24, 2025, 07:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 24, 2025, 08:18 PM UTC
This incident has been resolved. Thank you for being a DP user!