DonorPerfect experienced a minor incident on March 11, 2025 affecting DonorPerfect, lasting 5d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 11, 2025, 07:17 PM UTC
We are currently investigating various timeout errors when completing tasks in DonorPerfect. We are working hard to identify and fix the issue. Thank you for your patience and understanding. We will keep you updated here!
- identified Mar 12, 2025, 05:41 PM UTC
Our team has identified the issue that is causing these timeout errors. We are working on implementing a fix to help alleviate this soon. Thank you for your patience, and we will keep you updated here!
- monitoring Mar 13, 2025, 06:02 PM UTC
Our team has deployed a fix that is helping to ease the slowness while they continue to investigate ways to further reduce recurrence. At this time we have seen our systems return to normal response times and are monitoring all systems to ensure they stay responsive.
- resolved Mar 17, 2025, 05:17 PM UTC
After monitoring the applied fix over the last several days we haven't experienced any additional timeout errors. We are confident that our fix was successful. Thank you for your patience and understanding.