Resolved after 1 hour 17 minutes, affecting Authentication - North America (US), on February 16, 2024.
The access for all the type of users has been restored. We are monitoring the situation to avoid any further issue.
Affected components
Update timeline
- investigating Feb 16, 2024, 09:17 PM UTC
We are currently investigating this issue.
- identified Feb 16, 2024, 09:27 PM UTC
The issue has been identified. Admin users as well as all the Team Member users should now have access to all their own Agents. Field Operators and Residential Customer Facing App users might still have issue accessing their own Agents (as well as Agents shared with different teams)
- monitoring Feb 16, 2024, 10:23 PM UTC
The access for all the type of users has been restored. We are monitoring the situation to avoid any further issue.
- resolved Feb 16, 2024, 10:34 PM UTC
This incident has been resolved.
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